Our first visit to Broad Strokes was awesome! Amy was very welcoming and when we returned for our Z3, Chris personally walked us thru the trouble spots and Amy was able to provided an itemized list of the services and which ones were the most pressing. No pressure, no games, just facts. The best part: He was very casual and let us know that this is the place for do it your-selfers, as well as those who prefer to keep their hands clean and trust a pro to keep their machine in top form. We will definitely be back!!