5

I recently had the folks at Broadstroke work on my 2014 Audi A6 3.0T, taking care of a laundry list of maintenance/fluid flushing items, HVAC cleaning, sparkplugs changed, coilover adjustment and alignment, along with the 60k service. Anastasiya is a great face to the company - friendly and smiling, responding quickly to my emails, having great knowledge of the repairs and process, all the while keeping me informed of progress along the way - couldn't ask for more. I never knew my dash cam would automatically record even when the car/power was off, but now I do, and had some footage of the tech not being too pleased with my car's computer/interface at one point. I can only assume that Audi is relatively new for them and there is a learning curve to everything, but by the comments made, he clearly prefers BMW, lol! All in all the work done was quality, and they back that with a 3yr/36k warranty. Being able to have my entire list of to-do's done at one shop, was wonderful; and the complimentary loaner car, so that I didn't have to arrange having a family/friends take me to/from the shop was the icing on the cake!! I would take my car back to Broadstroke again without hesitation, especially as they get more Audi's through the shop, and learn the ins/outs of the different brand!! I would much rather support this local family owned shop, rather than a large dealer in the city, and am so glad they now service Audi's as well as BMW/Mini's. Keep up the good work Parker and team!!

5

As I did my web search for a repair shop for my '98 M3, I was quite impressed with Broad Stroke's business CV. I made an appointment and made the trip along SR 9. I must say that my first impression as I walked in was more than I expected. The friendly greeting, professionalism, and detailed knowledge of everything BMW was extraordinary. Though I had two problems that had brought me in, their inspection nailed not only those two but also the delayed maintenance and other necessary servicing. The detailed explanations, descriptions, and estimates were spot on - I'm an engineer - and there was no pressure to do more than what I'd originally requested. I gave the ok for nearly everything they'd identified and I have to say that they knew my E36 better than I did. I was kept apprised as work went on and when I arrived to bring the car home, the level of detail describing what they'd repaired or replaced and why exceeded anything I'd experienced before from an auto shop. The drive home felt like when I first drove the new car in Munich. I'd be remiss if I didn't mention the outstanding friendliness of everyone, surpassed only by the technical level of knowledge they all have. Suffice to say my M3 has found an establishment where her well-being is cherished nearly as much as I cherish her.

5

My first time taking my car here and I really can’t say enough good things. They are flexible with a great key drop setup, they do a whole review of the car with a “report card” that they send you. They caught a very minor detail on one of my tires so I could address it. They are also very low pressure with additional items they uncover. Very happy with their follow-through and communication as well. Now that I am in their area I won’t take my BMW any other place.

5

Outstanding customer service. . I'm stunned by these girls knowledge in auto mechanics. I find their shop trendy and clean. I loved the loaner car.

Andrigo, thank you for the wonderful review! It was very nice to meet you and get the opportunity to work with you and diagnose your 2016 BMW 320i. We hope to see you again in the future!

- Broad Stroke
5

5

I had the pleasure of working with broad stroke BMW to repair two of my cars for the first time. They're very knowledgeable straightforward, fair and thorough.

5

Jason, thank you for the great review! It was great to meet you and we are happy to have gotten the opportunity to diagnose your BMW. We hope to see you again in the future!

- Broad Stroke
5

Anastasia and Amy and the technicians did a great job diagnosing the issues on my 2008 E61 and helped me navigate several alternatives to address the issues. They ensured that the job was done right and kept me informed on the progress throughout the job. Great work as usual! Thanks!

5

5

I Was referred to these guys from a friend, and lemme tell you, what a referral. Finally a shop that is professional from start to finish and good on cost. I highly recommend!

Thank you for trusting us with the brakes, maintenance, suspension and alignment on your BMW and the wonderful review! We truly appreciate your business and look forward to serving you again.

- Broad Stroke
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